Greenwich Harbor Partners Recruits Chief Financial Officer for Petplan.  Seeking to grow its direct-to-consumer pet health insurance business and accelerate growth, Petplan, a Warburg Pincus portfolio company, has hired a seasoned chief financial officer, David Zollenberg to lead its financial function. Previously, David had been CFO of Genesis Capital, an Oaktree founded start-up, and a senior financial executive at Farmers Insurance.

Petplan provides health insurance for pets, a fast growing industry because people want to treat their pets with the latest medical advances which often mirror the services available to people. Veterinary bills are also increasing and people can face large bills without the savings to pay their bills. In many ways, the Petplan insurance model is similar to what is available for health insurance for people. Customers cover their pets for a variety of situations including accidents, illness, surgery, prescriptions and dental care. Based in New York City, Petplan is led by CEO Paul Guyardo and owned by management and Warburg Pincus.

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Greenwich Harbor Partners Recruits Chief Digital Officer for Panera Bread. Seeking to grow its ecommerce business and accelerate digital marketing capabilities across its platforms, Panera Bread hired a seasoned leader from Under Armour who had managed ecommerce and retail stores and had responsibility for the end-to-end customer experience for the U.S.   George Hanson is a digital and direct-to-consumer retail executive with extensive domestic and international P&L leadership experience. He has proven results in driving revenue growth across merchandising, marketing, technology, new market and new channel entry initiatives within the specialty apparel/footwear/accessories categories and across digital, direct and retail channels. His title at Under Armour was VP North America ecommerce and retail. Before that, he was VP of eCommerce at Lane Bryant. He began his career serving in various roles with Lands’ End. Click here to read the entire article.

Hunt Scanlon Media - May 8, 2019
As choices for customers expand, companies are striving to provide better service to keep those they already have. Finding leadership trained in customer satisfaction is vital. Here’s some fresh insight from Greenwich Harbor Partners.  Not long ago, customer service leadership meant finding ways to provide the same or similar service while cutting costs and reducing the time it took to service a customer. Customer care agents were timed to maximize the number of customers handled in a day. Service centers were moved off shore to reduce labor costs. Engineers and operations leaders were the top executives.?
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GREENWICH April 23, 2019 Jeanne Bliss has written another fantastic book "Would You Do That to Your Mother?" It is a humorous and fast paced analysis of what is right and what is wrong with how many businesses treat their customers. It is a crisp message for companies who are overly focused on rules, procedures and compliance and fail to fully consider the perspective of their customers. What if your customer was your mother? Would you treat her the way you treat your customers now?
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Hunt Scanlon Media - August 15, 2018
August 15, 2018 – Every day we see examples of how the media, technology and digital industries are changing the way we live and work. Whether it is cloud storage for our photos, playlists for our music, friends who are “cutting the cord,” or retail chains going out of business, the world is changing rapidly.
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MKTGInsights - July 17, 2018
These talented executives are in high demand and often already well employed. Think acquiring new customers is hard? Capturing the attention of these super hero digital marketing leaders makes customer acquisition look like child’s play.  Hiring an in-demand digital marketing leader requires thinking differently than you likely have been when hiring for other marketing roles.
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GREENWICH June 5, 2018 - by Ted Pryor.  Many companies claim to be “customer focused”, but translating that declaration into action is very difficult. Traditional silos for marketing, sales, operations, finance and human resources can impede any effort to build a customer-focused culture. But a truly customer-focused culture, backed by great systems, will drive customer success and if your customers are successful, you will be successful. Getting this right can drive huge revenue and margin growth. Customer success should be a strategic imperative.
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​GREENWICH, CT April 25, 2018 – This latest ‘Top 40’ ranking of specialist search firms dedicated to these two powerful sectors is presented by Hunt Scanlon for the first time ever.
​​Click Here to Read the Top 40 Ranking Table

NEW YORK April 9, 2018 – Forbes has teamed up with market research company Statista to answer that very question by producing, for the second year, our annual ranking of America’s best recruiting firms. 
​​Click Here to See the Forbes 2018 Ranking Table

GREENWICH, CT February 14, 2018.  It’s the New Year and the time when many executives are thinking about their next career move.  Frequently, executives come to us looking for guidance and many are seeking to make a pivot. In some cases, executives will say they are open to anything that suits their skills. But in 2018 it is important to be much more strategic than that.
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