The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Greenwich Harbor Partners was retained to partner with the Child Mind Institute to help expand its board of directors. GHP identified and recruited Gunjan Bhow, Global Chief Digital Officer, Walgreens Boots Alliance and Megan Jones Bell, Chief Strategy and Science Officer, Headspace, Inc.

Greenwich Harbor Partners Recruits Chief Financial Officer for Petplan.  Seeking to grow its direct-to-consumer pet health insurance business and accelerate growth, Petplan, a Warburg Pincus portfolio company, has hired a seasoned chief financial officer, David Zollenberg to lead its financial function. Previously, David had been CFO of Genesis Capital, an Oaktree founded start-up, and a senior financial executive at Farmers Insurance.

Petplan provides health insurance for pets, a fast growing industry because people want to treat their pets with the latest medical advances which often mirror the services available to people. Veterinary bills are also increasing and people can face large bills without the savings to pay their bills. In many ways, the Petplan insurance model is similar to what is available for health insurance for people. Customers cover their pets for a variety of situations including accidents, illness, surgery, prescriptions and dental care. Based in New York City, Petplan is led by CEO Paul Guyardo and owned by management and Warburg Pincus.

Click here to learn more.

Greenwich Harbor Partners Recruits Chief Digital Officer for Panera Bread. Seeking to grow its ecommerce business and accelerate digital marketing capabilities across its platforms, Panera Bread hired a seasoned leader from Under Armour who had managed ecommerce and retail stores and had responsibility for the end-to-end customer experience for the U.S.   George Hanson is a digital and direct-to-consumer retail executive with extensive domestic and international P&L leadership experience. He has proven results in driving revenue growth across merchandising, marketing, technology, new market and new channel entry initiatives within the specialty apparel/footwear/accessories categories and across digital, direct and retail channels. His title at Under Armour was VP North America ecommerce and retail. Before that, he was VP of eCommerce at Lane Bryant. He began his career serving in various roles with Lands’ End. Click here to read the entire article.

Hunt Scanlon Media - May 8, 2019
As choices for customers expand, companies are striving to provide better service to keep those they already have. Finding leadership trained in customer satisfaction is vital. Here’s some fresh insight from Greenwich Harbor Partners.  Not long ago, customer service leadership meant finding ways to provide the same or similar service while cutting costs and reducing the time it took to service a customer. Customer care agents were timed to maximize the number of customers handled in a day. Service centers were moved off shore to reduce labor costs. Engineers and operations leaders were the top executives.?
Click Here To Read The Full Article

GREENWICH April 23, 2019 Jeanne Bliss has written another fantastic book "Would You Do That to Your Mother?" It is a humorous and fast paced analysis of what is right and what is wrong with how many businesses treat their customers. It is a crisp message for companies who are overly focused on rules, procedures and compliance and fail to fully consider the perspective of their customers. What if your customer was your mother? Would you treat her the way you treat your customers now?
Click Here To Read The Full Article